Potomac Highlands Regional Jail Overview
Potomac Highlands Regional Jail and Correctional Facility is operated by the West Virginia Division of Corrections and Rehabilitation, not the Pendleton County Sheriff's Office. The official facility is in Augusta in Hampshire County and serves Grant, Hampshire, Hardy, Mineral, and Pendleton counties. That regional model is the key fact for Pendleton County families: local arrest paperwork, court hearings, and prosecution may be centered in Franklin, while adult jail custody and visitation are handled at the regional jail.
The WVDCR FY2025 annual report describes Potomac Highlands as detention for pretrial felony and misdemeanor detainees and sentenced felony and misdemeanor inmates from the five-county service area. The PREA audit says the facility houses male and female inmates across minimum-to-maximum classification levels. The same audit describes all cell housing, with no open-bay dormitory housing, and identifies receiving and discharge, medical services, mental-health services, visitation, commissary, law library, chapel, classrooms, programming areas, recreation, and food-service areas.
Potomac Highlands Jail Capacity
Potomac Highlands Regional Jail has a documented rated population or capacity of 312 in the WVDCR FY2025 annual report. The Potomac Highlands PREA final audit also gives a 312-inmate capacity and adds building detail that is useful for understanding the facility rather than just the number. The figure should not be described as a Pendleton County jail population because the facility serves five counties and WVDCR did not publish a Pendleton-only average daily population in the reviewed sources.
Other population figures are snapshots, not live counts. Research located a 2020 correctional-population listing of 273 at Potomac Highlands and a 2010-era listing of 215, but those are census-style measures. The WV Daily Incarcerations page can show daily admissions by institution, not full occupancy. For current custody, the official search and the facility phone remain more useful than old population figures.
Look Up Potomac Highlands Inmates
The correct online lookup for current regional-jail custody is the WV Regional Jail Offender Search. It is the official path for Pendleton County arrestees who are in regional-jail custody. Search by at least the first three letters of the last name, then add the first name if known. For very recent admissions, use the WV Regional Jail Daily Incarcerations page and choose Pendleton County or check admissions by institution for Potomac Highlands.
- Open the WV Regional Jail Offender Search for current regional-jail custody.
- Enter at least three letters of the last name, with the full last name preferred when known.
- Add a first name to reduce same-name matches and review facility or location details.
- Use Daily Incarcerations when the arrest is recent or the standard search does not yet show a match.
- After sentencing or prison transfer, use the WVDCR prison and supervision search instead.
The WVDCR search disclaimer says information changes quickly and may not reflect true current location, release date, or status. Formal charges and dispositions should be checked through court records. For a fuller explanation of the custody lookup chain, use the Pendleton County jail inmate records page.
Potomac Highlands Jail Contact
Use the facility contact information for jail custody, visitation scheduling, facility procedures, and questions about mail or inmate services. Use Pendleton County courthouse contacts for case files, formal charges, court dates, and clerk copies. That split avoids a common mistake: calling the sheriff's office in Franklin for an issue controlled by WVDCR in Augusta, or calling the jail for a certified court record that only the clerk can provide.
Potomac Highlands Regional Jail and Correctional Facility
355 Dolan Drive
Augusta, WV 26704
(304) 496-1275
Visitation scheduling: (304) 496-7057
Fax: (304) 496-7591
Pendleton County Sheriff's Office
10 South Main Street, PO Box 687
Franklin, WV 26807
(304) 358-2214
Monday-Friday, 8:30 AM-4:30 PM
Potomac Highlands Jail Visitation
Potomac Highlands uses non-contact visitation on Tuesday, Thursday, and Saturday. Visits must be scheduled one day ahead by calling (304) 496-7057 between 10:00 AM and 2:00 PM. Visits are first-call, first-served and cannot be scheduled at the facility window. Visitors should arrive at least 15 minutes early to sign in. Late visitors receive only the remaining time in the assigned slot, and each offender is allowed one visit per month.
| Day | Official Rule | Visit Type |
|---|---|---|
| Monday | Call for Tuesday appointment between 10:00 AM and 2:00 PM. | Scheduling day |
| Tuesday | Visitation begins at 8:30 AM. | Non-contact |
| Wednesday | Call for Thursday appointment between 10:00 AM and 2:00 PM. | Scheduling day |
| Thursday | Visitation begins at 12:00 PM. | Non-contact |
| Friday | Call for Saturday appointment between 10:00 AM and 2:00 PM. | Scheduling day |
| Saturday | Visitation begins at 8:30 AM. | Non-contact |
| Sunday | No visitation listed. | Closed for visits |
Adult visitors need valid photo identification, such as a driver's license, DMV photo ID, or passport. Visitors under 18 need a birth certificate and must be with a parent or legal guardian, or with an authorized adult who has a signed notarized juvenile visitation form. A visit group is limited to two adults or one adult and two children. Dress must be fully and appropriately covered, and the shift supervisor decides whether clothing is acceptable.
Potomac Highlands Mail and Money
WVDCR uses a centralized mail process for letters. Mail should be addressed with the inmate's first and last name, OID number, the full facility name, and PO Box 336, Phoenix, MD 21131. The sender must include a full return address and full first and last name, not initials. Photographs, enclosures, cards, packages, extra stamps, cash, and checks should not be placed in the envelope. WVDCR states that handwritten or typed letters are scanned for the incarcerated person.
| Service | Provider or Detail | Notes |
|---|---|---|
| Letters | WVDCR centralized mail | Use inmate name, OID, facility name, PO Box 336, Phoenix, MD 21131. |
| Phone and video | GettingOut | WVDCR identifies GettingOut as the calling and video vendor. |
| Trust Account | ConnectNetwork | Phone deposits at 888-988-4768; lobby kiosk also listed in the deposit flyer. |
| AdvancePay | ConnectNetwork | Automated phone line 800-483-8314 for prepaid calling accounts. |
| Messaging and video support | GettingOut | Support phone listed in research as 866-516-0115. |
No official Potomac Highlands commissary item list, ordering day, or fee schedule was located in the reviewed public sources. The WVDCR deposit flyer says Trust Account funds let incarcerated individuals buy commissary items and self-fund inmate services, but the person in custody controls spending within facility rules and classification limits.
Potomac Highlands Booking and Intake
Pendleton County arrest-to-jail movement is regional. A person may be arrested by the Pendleton County Sheriff's Office, a municipal officer, West Virginia State Police, or another agency, then transported to court or the regional jail as needed. The Pendleton County sheriff page specifically lists prisoner transportation and extraditions as sheriff responsibilities, which fits the local-to-regional custody pattern. Once received at Potomac Highlands, the facility creates or updates the WVDCR offender record used by the regional-jail search systems.
The PREA audit documents receiving and discharge areas, a strip-search area, medical services, mental-health services, and classification or housing areas. Classification is the jail's assessment of security level, medical and mental-health needs, and supervision concerns. Potomac Highlands houses minimum-to-maximum classification levels, so intake decisions can affect housing assignment, supervision, phone access, movement, and visit availability. The audit says all housing units are cell housing and that the facility has 24 segregation cells.
Directions to Potomac Highlands Jail
Use 355 Dolan Drive, Augusta, WV 26704 for the physical destination. The official WVDCR directions include I-68 and I-81 approaches. From I-68, travelers take exit 43-B toward Industrial Boulevard, continue to Canal Parkway or WV-28 Alt South, follow WV-28 Alt South, turn left onto U.S. Route 50 East, then turn left onto Dolan Drive. From I-81, WVDCR directs drivers to exit 317 for U.S. 11, then toward U.S. 50 West or Northwestern Pike before turning onto Dolan Drive.
Pendleton County visitors coming from Franklin should plan for a rural drive north or northeast into Hampshire County rather than a courthouse-area visit. No official public-transit route from Pendleton County or Franklin to the jail was located in the reviewed sources. Visitor parking details and ADA entry specifics were not published in the facility page reviewed, so call the main line before travel if parking, accessible entry, or accommodation details are needed.
Potomac Highlands Jail Services
Potomac Highlands has more public detail than many regional jail pages because the PREA audit describes the building tour. The audit identifies medical and mental-health service units, chapel, laundry, classrooms, programming areas, barber shop, law library, leisure library, commissary, recreation areas, receiving and discharge, food service, security mirrors, camera coverage, and supervision practices. Those facts support a careful description of facility services without inventing a daily program calendar.
The Potomac Highlands Resource Guide lists regional and statewide reentry resources, including West Virginia 211, Help4WV, behavioral-health referrals, housing and food resources, WorkForce WV, addiction support, counseling resources, and regional service providers. Public procedure for sick-call requests, attorney visits, property release, and specific commissary ordering was not located in the accessible official pages reviewed. For those details, the facility phone is the best starting point.
Note: Confirm custody, visit approval, and scheduling with Potomac Highlands before driving from Pendleton County.